FAQ
Where do I see the travel destination based recommendations?
On the details tab of a travel appointment, in the trip itinerary section, beside the destination(s) is a link to the cdc. It will open to the page specific to that destination, you will see everything there.
How do I receive an email notification of patients public booking activity?
If you would like to be notified by email when a patient books an appointment online or reschedules their appointment via the 'reschedule' link in their confirmation email: Go to the Setup menu > Email Templates > at the bottom there is an Internal ...
What are the red and blue dots found beside patient names?
That means the patient is flagged. Sometimes the patient name will appear in the flagged colour, but when that is not an option the dot appears instead. (See Details Tab > Notes and Flagging for more information.)
How do I change an appointment fee?
Go to the Setup menu > Service Line Setup > select a service line > go to the 'Charges' tab. Adjust the appointment charge and save. You will also find the other preferences relating to the appointment fee on this tab. NOTE: - You can also setup ...
How do I reschedule an appointment?
To reschedule an appointment, you simply click the date and time link within the appointment. (Highlighted in green in the attachment below) You will then be taken to the calendar screen with a flashing bar at the top prompting you to select a new ...
What is a Medical Advisor?
What is a Medical Advisor? Medical advisors are health care professionals (specialists) that are offering their expertise by providing one or more of the following services: remote consultations, medical directives, opinion requests and/or accept ...
How do I cancel an appointment?
Change the appointment status to 'Canceled'. To change the appointment status, simply click on the status (blue link - from either the appointment list view or from within the appointment itself) and hit the cancel button.
How do I setup a default instruction for a drug?
- Go to the setup menu > drug database > click on the drug name. - Go to the Instructions tab > add the Instruction if needed. - Go to the Dosages tab > Click edit beside the dose > There is a 'default instruction' drop down menu where you can ...
How do I edit a drug fee?
This is done in the Setup menu > Drug Database > Select the drug > Go to the 'Dosages' tab > Click Edit beside the dose you would like to edit. OR click directly into the dosage from the drug database list view. > Edit the 'Fee' field > hit 'SAVE' ...
How do I access a cancelled appointment?
Go to the patient record or a past appointment for the patient > Go to 'History Tab' > Remove or edit the date range in the filter as needed and hit 'Search' > Step by Step From Patient Record: Go to Patient Records > Search for Patient Name > Click ...
If I cancel my pre-booked drug follow-up appts, will they be added to the follow-up required list?
Simply cancelling the appts will not have them added to the follow-up required list. But in some scenario's it is possible: For example: A patient booked an appt and received the first dose of Twinrix Rapid, and you booked the 3 follow-up appts ...
How do I edit my public booking site copy?
To edit your welcome page: Go to the Setup menu > Preferences > Public Booking Preferences > Then go to the 'Welcome Screen' tab: - Edit the copy and adjust the font as needed > SAVE To edit the copy on the rest of the pages: This service line ...
What is a service line?
What is a service line? Service lines represent the different types of appointments you can offer based on service (IE: Travel Consults, Shingles Vaccination, Smoking Cessation, MedsCheck, Heart Health etc). There are 3 different categories that the ...
Getting started in HQ3 and setting up your public booking site
Getting started in HQ3 and setting up your public booking site Below are links to some articles that will help you get started and customize your account. Setting up public booking ...
How do I customize the look of my site?
To edit your Logo: Go to the Setup menu > Preferences > Branch Preferences > Then go to the 'Logo' tab: - Hit the CHOOSE FILE button - Locate the file on your computer, and open - Then hit the OVERWRITE FILE button > SAVE PREFERENCES You might need ...
How do I edit my contact information?
Your contact information is displayed on your public booking site in the footer and in reports such as the Prescription, Consent Form, Summary Report etc. To edit your Contact Information: Go to the Setup menu > Preferences > Branch Preferences > ...
How do I adjust the appointment length?
The appointment length is customizable per service line, and for each there is a separate appt length for follow-up appts. Appointment Length: Go to the Setup menu > Service Line Setup > select the service line > stay on the 'Setup' tab. In the top ...
What are your Marketing Suggestions?
Marketing Suggestions Advertising your new services are an important part of developing your business. We are here to help! How we can help: - Our creative team can work with you to develop a personalized marketing strategy. - We also have creative ...
Can HQ3 pass information directly into Kroll or another pharmacy management program?
We cannot pass the information directly to any other program at this time unfortunately. We do have reports that you can generate as PDF's and then upload where needed to save the data entry. You can learn more about the Digital Summary Report here: ...
Missing Service Line Follow-up Appointment
Missing Service Line Follow-up Appointment If you are looking for a service line follow-up appt that is part of a sequence and it's not appearing in the follow-up required list or the appointment list, check the patients history tab. If their ...
Can you edit a note?
Can you edit a note? No, notes are not editable. You can hide a note, and add a new one if needed.